LussoApp ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect information when you use our mobile application, website, and related services (collectively, the "Services").

1. Information We Collect

1.1 Personal Information

When you use LussoApp, we may collect personal information you provide directly, including:

  • Name
  • Email address
  • Phone number
  • Payment information (processed securely by our payment partners)
  • Profile details you submit
  • Location information (only if you grant permission)

1.2 Usage Data

We automatically collect information about your interactions with the Services, such as device type, IP address, app activity, browser type, and cookies or similar technologies.

1.3 Uploaded Content

If you upload images, listings, reviews, or other content, we store and process that content to provide the Services.

2. How We Use Your Information

We use the information we collect to:

  • Create and manage your account
  • Process bookings, orders, or payments
  • Personalize your experience and recommend relevant content
  • Improve app performance and fix bugs
  • Provide customer support
  • Send important updates and optional marketing (you may opt out)
  • Prevent fraud and unauthorized activity

3. How We Share Your Information

We do not sell your personal data. We may share information with:

  • Service providers (payment processors, hosting, analytics)
  • Business partners involved in fulfilling bookings or orders
  • Law enforcement or regulators when required by law
  • Third parties if you give explicit consent

All partners are required to follow strict data protection standards when handling your data.

4. Data Security

We use industry-standard security measures to protect personal data. While no system is 100% secure, we continuously work to safeguard information against unauthorized access, disclosure, or destruction.

5. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data or account
  • Withdraw consent or object to certain processing
  • Opt out of marketing communications

To exercise these rights, contact us via the details below.

6. Cookies & Tracking

We use cookies and similar technologies to improve the Services, analyze usage, and personalize content. You can manage cookie settings in your browser or device.

7. Payments & Refunds

Payments through LussoApp are processed by third-party payment partners. We do not store your full payment card details on our servers.

Refund Policy

If a refund is approved, refund processing may take up to 15 days, depending on the payment provider or your bank. We will notify you when a refund is initiated and provide any reference details available.

Step Typical timeline
Refund approved by LussoApp Within 1–3 business days
Payment provider processes refund Up to 15 calendar days
Funds returned to your card/account Depends on bank (may vary by institution)

8. Data Retention

We retain personal data only as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion at any time.

9. Children’s Privacy

LussoApp does not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will promptly take steps to delete it.

10. Changes to This Policy

We may update this Privacy Policy occasionally. When changes are made, we will update the "Last updated" date above. Continued use of the Services after changes means you accept the updated policy.

11. Contact Us

For questions or privacy requests, contact us at:

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